Return and Exchange

We want you to feel confident about shopping with store of east. We guarantee that both our goods and service are high quality. If you have a problem, or are unhappy with your purchase, then we will put the matter right.

1.      It is guaranteed all the packages will be sent out in good condition. To ensure your  interests, please check out your delivery on the spot. If there is any damage during the shipment, you can press claim for compensation from the Post Office. 

2.      If there is any quality problem with the goods you received, please contact with our Customer Service Center within one week. We will refund or exchange as your requirement.

3.      If there are gifts with your package, please send them back as well as your refunded goods.

4.      All returns will only be accepted if its original packaging and labels are still attached.  

We will refuse to return or exchange in any of the following situation:

1.       The damage is caused by been used in the improperly way.

2.       The goods don’t belong to store of east.

3.       We don’t receive your returned goods, or which are not completely.

4.       The original packaging is damaged.

Date:2007-12-1　<Return>